Shipping Timelines: Updated November 26th, 2021

Shipping Timelines: Updated November 26th, 2021

Dear Toby & Ace Customers, 
We would like to start by apologizing for the length of time it has taken to get your order to you. We are thrilled you have chosen to use our products to better your dog’s days and are working hard to get your product to you as quickly as possible.Despite our best efforts to counter unprecedented global supply chain constraints in the past few months, all Toby & Ace orders are facing an additional 2-4 weeks delay. We understand how frustrating this experience can be. Though we do feel we are close to resolving these issues, we understand that does not help in the wait you have had up until this point.

 

We have tried to keep all of our customers updated with the most up to date estimate on a shipping date. But due to this taking longer to resolve than expected, it resulted in many customers receiving multiple shipping dates which is not the experience we are trying to deliver.For those wanting order updates, please see the most up to date timeline below. Should you have any questions, feel free to email us at 

Product 

Date Ordered 

Delivery Date

All Products

Aug 30 - Nov 24

Dec 10 - 17

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