Our primary goal is to make all of our customers 100% satisfied.
Toby & Ace aims to make you happy, and we back that up with our return policies. If you're not pleased with your purchase, please contact us and we will give you a refund or replacement for the same product. While we hope it doesn't come to that, we'll make it as painless as possible with our "30-day Satisfaction Guarantee".
To return your order, please contact us via email at firstname.lastname@example.org
We will highly appreciate it if you can provide the following details to speed up your request:
- Order Number
- Reason for return
- Screenshots/Pictures/Videos showing the exact issue you are having with our product
To qualify for a refund or replacement, items MUST be returned in its original packaging. Upon receipt of the returned product, a replacement will be sent immediately or a refund will be applied using the original payment method. Please note that payment processed via debit/credit card may take 5-10 business days to be completed depending on your bank’s policies.
Return shipping fee in returning your product for a reason other than that it is defective will be deducted from your refund amount.
A restocking fee of $9.99 may also apply depending on the reason of the return.
Please note that only purchases made directly from tobyandace.com qualify for our return policy. For all other Toby & Ace products, please contact your authorized reseller for merchant guarantee.
If you are experiencing technical issues with your product, we encourage you to visit our FAQs or contact us at email@example.com.
Rest assured that we will do our best to assist you with ANY of your concerns.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should mail it to:
(Address): 5620 Grace Pl Commerce CA US 90022
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.